Ain Shams University

Faculty of Commerce

 

In Collaboration With

 

International Center for Etudes (ICE)

 

Offering

 

 

"Quality Management" Training Program

 

Description:

 

The course is designed to provide participants with the QM principles, techniques, tools and skills for on-the-job application useful in a wide range of businesses and organizations—service, manufacturing, government, education, healthcare, etc. The course is taught using adult learning principles including Discovery Learning techniques and a Learning and Action Planning Log to maximize content retention and usage. This course will help seasoned quality professionals brush up on the key elements of QM

 

Contents:

- Basic introduction to quality and the customer focus attitude
- Introduction to the process approach to an organisation
- Principles for improved performance
- The Customer Focus point of view
- ISO9001:2008 – the requirements
- Creating a documented quality management system
- Understanding the scope behind internal auditing
- Continual improvement process
- Typical Quality Assurance and Control System
- Reactive quality systems
- Proactive quality systems
- Process Control Techniques
- Minimising bad workmanship, waste and scrap control – improving your processes
- Quality reporting and analysis for achieving improvement
- Dissemination of quality related information
- Quality improvement – the way forward.
- A variety of participative Case Studies and Group Discussions shall be held throughout the training programme.

Case Studies:

A choice of case studies is available for participants to work on, both during and outside the lecturing time.

 

Speaker:

Eng. Joseph Micallef

B.Elec.Eng.(Hons.), Eur.Ing.,C.Eng.MIEE

 

Venue:

Ramses Hilton Hotel, Cairo

Course Language:

The training module will be conducted in English.

Target Audience:

The target audience for the Quality Management course would be those people who are either moving into a new position directly related in quality management, or are some how or other involved within a quality managed environment at their place of work.  This course gives sufficient grounds to participants to grasp the quality culture.  It is suited for business executives and middle management who are expected to drive a healthy quality system through their work place.  

 

Duration :
 4 Days: From 28th of June to 1st of July, 2010

 From 5:00 P.m. to 10:00 p.m.

 

Certificate:
Certificates of Attendance will be issued from International Center for Etudes.

 

Registration Deadline:
Tuesday 15^th of June, 2010

Fees: