International Center for Etudes (ICE)

 Offers

"Customer Care & Service" Training Program

 

Description:

 The winning customer service formula for the new century includes understanding the customer, learning how to put the customer first and leveraging the potential of every person who comes in contact with customers.

 

Each employee holds extraordinary influence over the customer relationship. Their interactions can attract new customers and keep existing ones

 

Contents:

 - Who is a customer?
 - Foundation of customer satisfaction
 - Role of customer expectation in customer satisfaction.
 - Impact of customer perception on customer satisfaction.
 - Why customer preference is important to customer satisfaction?
 - How to identify & understand customer needs?
 - How to empathize with your customer?
 - Effective use of communication principles in customer satisfaction.
 - How to deal with different styles of customers?
 - How to satisfy dissatisfied customer?
 - Turning customer complaints into opportunities.
 - The ten inviolate principles of customer satisfaction & loyalty.

 

Venue:

Cecil Hotel - Alexandria

Course Language:

The training module will be conducted in English.

Target Audience:

The course is designed for front office personnel and all staff dealing with customers to improve their ability to achieve customer satisfaction. This is an interactive course where the participants are expected to share their experiences and thoughts with the tutors.

 

Duration :
 Starting from 9^th & 10^th of February, 2008

 From 5:00 to 10:00 p.m.

Certificate:
Certificates of Attendance will be issued from International Center for Etudes.

Registration Deadline:
Monday 4th of February, 2008

Fees: